Refund policy

Our policy lasts 30 days from the date of delivery. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it, and it must be in its original packaging. Items with signs of use, damage caused by pets (chewing or scratching), water damage, missing parts, or items returned after the 30-day window are not eligible.

How to request a return: Contact us within 30 days of delivery through our Contact page with your order number and the reason for return. We will respond with return instructions within 2 business days.

Return shipping: Return shipping costs are paid by the customer, unless the item arrived damaged or defective, in which case we cover return shipping and will send a replacement.

Refund timing: Once your return is received and inspected, we will email you to confirm the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days and applied to your original payment method.

International orders: For orders shipped internationally, we cover customs duties and import taxes on the original order. Return shipping costs are the customer's responsibility (unless the item arrived damaged or defective), and we recommend using a trackable shipping method for returns.